The Bahamas Barber Beauty Trade

Frequently Asked Questions

  • Individual Course Help

    Learn how to purchase and take the course.

    How do I begin my course?

    To begin your course, simply follow these steps below.

    How to begin your course

    • To begin taking your course, click on the green Study button under Module 1 on the Courses page.
    • Before you continue, you will be required to complete your profile and click Review changes.
    • If you are satisfied with your profile information, click Update profile and follow the instructions to begin your course.
    • Next, click on the first section titled Module 1 and click play to begin the video.

    Knowledge Check
    At the end of module 1 you will be required to take a pretest to demonstrate your current knowledge in the industry. At the end of modules 3-8 you will be required to take a knowledge assessment consisting of 4 questions. You must answer 3 out of 4 questions correctly before moving to the next module.

    If you fail the knowledge check 3 times in the same module, you will be required to repurchase the Bahamas Barber Beauty Trade course.

    View Certificate for Printing
    To print your certificate, click the Print certificate button and your Bahamas Barber Beauty Trade certificate will open in a new window. You can now print your certificate by clicking the Print page button or you can click Download to save your certificate to print later.

    What are the Eligibility Requirements for the TBBBT program?

    The student / candidate must:

    • Have an ID (ex. Driver’s license, NIB card and / or passport)
    • Have an expired business license
    • Have a barber and / or beauty certificate

    This information will be needed when you upload your information to Google Forms.

    Should you have any questions or concerns, feel free to contact us at 502-4855.

    How do I purchase a course?

    Select a site and create Account

    To make an individual course purchase:

    • First create your account by clicking Create Account from the top menu.
    • Select Courses from the menu
    • Click Take this course next to the course you are interested to purchasing.  This will take you to the Purchase page to allow you to purchase your course.

    Purchase Credits

    • Billing Address: Before you can complete your purchase, you will need to enter your billing address.
    • Payment information: Next, you will be required to enter your credit card information.
    • Promotion:  You may enter a promotion code if available.
    • After you have entered all of the required information, click Review Information to continue.
    • Once your billing information has been Reviewed, agree to the terms and click Purchase Course.
    • Your purchase is now complete and you are ready to begin your course.


    Can a friend use their credit/bank card to purchase the course for me?

    Yes, but they will need to enter their credit/bank card billing address in place of your address for the purchase.

    Can I get a refund for this course?

    Sorry, no refunds will be issued for this course once the course has been started.

    How can I get my certificate?

    To receive your Bahamas Barber Beauty Trade certificate, you must first create a profile and then purchase the Bahamas Barber Beauty Trade courses. Once your purchase is complete, you can view the course material and receive your certificate. After you complete your course, you will be able to print your Bahamas Barber Beauty Trade certificate. Please note that each section of each of the modules are timed, and require you to pass a knowledge check exam at the end of the module before you can move to the next module. All modules must be successfully completed before you can print your certificate.

    How long does it take to complete the course?

    The video material will take approximately 2 hours to view.

    How long is my TBBBT certificate good for?

    Your TBBBT certificate is good until December 31 of each year regardless of when the course was taken.

    How much does it cost to get a duplicate of my TBBBT certificate?

    It does not cost anything. You may sign in to your account and reprint your TBBBT certificate any time you want from any computer with internet access until your certificate expires on December 31 of every year regardless of when the course was taken.

    I do not have a credit/bank card. Can I pay with a check?

    Sorry, we do not accept checks for this course, but you can purchase a money card from most major grocery stores such as Walmart, Target, Albertsons, or Kroger.

    I'm on the homepage and it's asking for my "Username" and "Password" but I don't have a username and password! How do I get to the course?

    To receive a username and password, you must first create a profile by registering on the website. After this, you will be given the opportunity to select and purchase a course.

    When do I purchase a course?

    After you create a profile, you will be asked if you would like to purchase one of our courses. You are not forced to choose at that moment. You can come back later to make your purchase when ready.

    Customer Support

    Do I need to finish the course the same day I start it or can I do it in sessions?

    This is a self-paced course that saves your progress, so you can work on it when the time is convenient for you. However, module knowledge check exams and the final exam must complete it in one sitting.

    How do I print or download my certificate? Will it be mailed to me?

    You can log into your Bahamas Barber Beauty Trade account from any computer. This allows you to access your account and print your certificate from any computer with internet access and printer. This could be at work, a public library, a friend, family member's house, or career placement center. We do not mail or email certificates.

    To print or download your certificate, you will need to select courses from the menu and then click on the green "Print Certificate" button or the "Download" button to save a copy to your computer or email it to your employer.

    I forgot my username and/or password. Is my email address my username?

    Visit the forgot password page and enter your email address. You will receive an email containing your username and a link to reset your password if needed.

    You create your username during the signup process. Your email address is only used for communication purposes.

    I need the login information for my employee.

    Keeping student/client account information safe is our top priority and therefore there are safety measures we take before your information is released over the phone. When someone calls requesting account information, they must have the student's name, email address, and the phone number or physical address to verify account.

    I purchased the course, and my card was declined, yet it shows that a transaction was made on my bank statement.

    Sometimes declined purchase attempts may show as a pending transaction on your credit card statement awaiting approval. As the purchase attempts have already been declined, they will not receive an approval and your bank will release the funds back to you in a couple of days. If you require the funds sooner, you will need to contact your bank and request they release the funds back to you.

    I was kicked out of the course and now it's asking me to repurchase.

    There is only one reasons why you could have been kicked out of the course.

    Failing the knowledge check:
    A student can only fail the knowledge checks a maximum of 3 times per module. You will have to repurchase the course in order to continue.

    This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.

    Misspelled name on certificate.

    As a safety measure to prevent fraud once the certificate gets issued, the student no longer has the ability to change the name on the certificate. If there is a mistake on the name on your certificate you will need to submit a support ticket with your request along with an explanation. If your request is approved, our support staff will notify you via support ticket. Once the name has been updated your previous certificate will be voided and you will be required to print the new certificate. 

    This issue may require assistance from our support staff. Please sign into your account or call us at (903) 893-3717.